Our Concierge Orthopedic Service is designed for patients who value personalized, timely, and comprehensive musculoskeletal care. From 24/7 phone consults to same-day appointments and hands-on support, we bring expert orthopedic services directly to you.
Meet the Concierge Team
- Dr. Jacob A. Spencer
Board-Certified, Fellowship-Trained Orthopedic Sports Medicine Surgeon. - Nurse Emma
Registered Nurse specializing in perioperative and postoperative care. - Coordinator Tanya
Your personal liaison for scheduling, referrals, and seamless communication.
Service Features
- 24/7 availability of the Concierge Team for phone consults
- Direct access to Dr. Spencer and the entire concierge team
- Same-day or next-day office appointments
- Front-of-the-line surgery scheduling (save weeks)
- Telemed / Virtual consults from the comfort of your home
- House calls anywhere in our service area - Dr. Spencer will come to you
- Weekend office access with on-site X-rays
- Annual IV infusion: choice of BMAC Stem Cells or Umbilical Cord Blood Stem Cells
- Up to 12 PRP (platelet-rich plasma) injections per year
- Up to 24 one-on-one physical therapy visits per year
- Up to 12 chiropractic visits per year
- 12 IV hydration therapies (NAD+, B12) per year
- 12 massage therapy sessions per year
- Medical braces, splinting, and casting as needed
- Preferred referral “fast-track” passes to other orthopedic specialists
How the Concierge Service Works
When you enroll in our Concierge Orthopedic Service, you'll receive an enrollment packet with detailed instructions. Once activated:
- Initial Phone Consult
Call our dedicated concierge line anytime — day or night — to discuss your concerns. - Personalized Care Plan
Dr. Spencer and our nursing team will review your history, imaging, and goals to create a comprehensive plan. - Scheduling & Coordination
Tanya will arrange in-office visits, telemed appointments, or home visits to suit your schedule. - Ongoing Support
Enjoy priority access for follow-ups, therapies, and procedures without the usual wait times.
Should I Contact Your Concierge Team?
Contact us immediately if you experience:
- New or worsening joint pain
- Post-operative concerns
- Questions about your treatment plan
- A desire to expedite imaging or specialist referrals
Our Concierge Service is here to ensure you never wait for the care you need.
